Lead coordinator, product service
Company Name:
Welch Allyn
LEAD COORDINATOR, PRODUCT SERVICE
Company Welch Allyn
Requisition # 6226
Job Category Mfg. Direct
Location Skaneateles, NY, US
Required Experience 2 - 4 years
Required Education Associates Degree
Travel Percentage 0
Relocation Provided
Share: LinkedIn
Position Overview:
As a Lead Coordinator for Product Service, you will interface with various Welch Allyn functions such as Technical Support, R&D, Quality Engineering, Credit, Manufacturing and third party Service Providers as well as external Customers to gather, provide and lead new opportunities to improve customer care and maintain a high level of customer satisfaction.
Your knowledge of SAP, Product Service Processes, and technical expertise will allow you to provide support to the Product Service department. This position will provide help and support to develop, pilot and deliver solutions to better serve our customers, while at the same time remaining profitable.
Welch Allyn is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply to Welch Allyn jobs.
Key
Responsibilities:
o Develop and implement solutions to allow for an efficient and Customer First focused interaction between service and customers.
o Work closely with customers mostly within the USA & Canada, our foreign subsidiaries and authorized service centers to understand their requirements.
o Participate as a key contributor on new process implementation teams providing SAP super user support and direct feedback to the repair manager.
o Follow Up with customers requesting additional information of status repairs such as estimates and time of delivery.
o Maintain Pro-Card Purchases and third party repair payment.
o Place Office supply orders as needed.
o Provide communication to customers to offer new replacement products, trades, etc., for products that are no longer repairable.
o Manage Open service orders on hold.
o Ensure Repair Order management is updated maintained to reflect older orders are completed in a timely manner; particularly orders awaiting customer approval, payment method, or Credit issues.
o Work with the Credit Department to research repair orders to create and cancel invoices as needed.
o Work with required functions to coordinate requests for loaners for customers.
o Complete loaner administrative process which includes delivery of loaner to shipping department, adequate documentation in SAP and communication to the customer of loaner status.
o Perform other administrative tasks as needed.
LI-TD1
Required Background:
o Associate's degree
o 3 years or more of relevant, hands-on experience.
o Strong troubleshooting, analytical and problem solving experience and aptitude.
o Work collaboratively across different functions, flexible, self-directed, and task oriented.
o Must be organized and have a keen attention to detail.
o Strong oral and written communication skills are preferred. You may be asked to speak publicly to a small group and on the phone or face to face with our customers.
o Working knowledge of Windows Operating systems (Microsoft Office, Excel and Power Point) is a plus.
o Proficient working SAP knowledge highly desired.Estimated Salary: $20 to $28 per hour based on qualifications.
Welch Allyn
LEAD COORDINATOR, PRODUCT SERVICE
Company Welch Allyn
Requisition # 6226
Job Category Mfg. Direct
Location Skaneateles, NY, US
Required Experience 2 - 4 years
Required Education Associates Degree
Travel Percentage 0
Relocation Provided
Share: LinkedIn
Position Overview:
As a Lead Coordinator for Product Service, you will interface with various Welch Allyn functions such as Technical Support, R&D, Quality Engineering, Credit, Manufacturing and third party Service Providers as well as external Customers to gather, provide and lead new opportunities to improve customer care and maintain a high level of customer satisfaction.
Your knowledge of SAP, Product Service Processes, and technical expertise will allow you to provide support to the Product Service department. This position will provide help and support to develop, pilot and deliver solutions to better serve our customers, while at the same time remaining profitable.
Welch Allyn is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply to Welch Allyn jobs.
Key
Responsibilities:
o Develop and implement solutions to allow for an efficient and Customer First focused interaction between service and customers.
o Work closely with customers mostly within the USA & Canada, our foreign subsidiaries and authorized service centers to understand their requirements.
o Participate as a key contributor on new process implementation teams providing SAP super user support and direct feedback to the repair manager.
o Follow Up with customers requesting additional information of status repairs such as estimates and time of delivery.
o Maintain Pro-Card Purchases and third party repair payment.
o Place Office supply orders as needed.
o Provide communication to customers to offer new replacement products, trades, etc., for products that are no longer repairable.
o Manage Open service orders on hold.
o Ensure Repair Order management is updated maintained to reflect older orders are completed in a timely manner; particularly orders awaiting customer approval, payment method, or Credit issues.
o Work with the Credit Department to research repair orders to create and cancel invoices as needed.
o Work with required functions to coordinate requests for loaners for customers.
o Complete loaner administrative process which includes delivery of loaner to shipping department, adequate documentation in SAP and communication to the customer of loaner status.
o Perform other administrative tasks as needed.
LI-TD1
Required Background:
o Associate's degree
o 3 years or more of relevant, hands-on experience.
o Strong troubleshooting, analytical and problem solving experience and aptitude.
o Work collaboratively across different functions, flexible, self-directed, and task oriented.
o Must be organized and have a keen attention to detail.
o Strong oral and written communication skills are preferred. You may be asked to speak publicly to a small group and on the phone or face to face with our customers.
o Working knowledge of Windows Operating systems (Microsoft Office, Excel and Power Point) is a plus.
o Proficient working SAP knowledge highly desired.Estimated Salary: $20 to $28 per hour based on qualifications.
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